Gaming should be a source of enjoyment, not stress. a99bet believes that healthy entertainment is only possible when you know your limits and stick to them.
Responsible Gaming — not just a policy, but a genuine commitment from a99bet to every one of its members. Applicable to users aged 18 and above.
Responsible gaming means enjoying betting or gaming as entertainment — not treating it as a source of income or an escape from problems. a99bet always puts the wellbeing and mental health of its members first. We want every member to use the platform consciously and with enjoyment.
Online betting and gaming are growing in popularity across Bangladesh. Alongside this, problem gambling is becoming a concern for some — and can lead to financial and family difficulties. Following responsible gaming guidelines at a99bet matters not just for you, but for your family too.
On this page, you'll learn how to set your own betting limits, recognize signs of problem gambling, and find out where to get help. a99bet's Responsible Gaming tools are completely free and available at any time.
Keep in mind: Set a budget before you play, never chase your losses, and always keep a mindful eye on your mental state.
People often don't realize when their gaming habits have become problematic. If you notice the signs below, it's time to take them seriously and seek help. a99bet gives you the tools to assess your own situation.
Spending essential living expenses on betting
Chasing losses with more bets
Betting with borrowed money or taking on debt to gamble
Lying to family about money matters
Feeling restless or irritable when not playing
Unable to stop gambling despite trying
Turning to betting to escape problems
Prioritizing gambling over work or family
If you identify with three or more of the signs above, don't wait — contact the a99bet support team or reach out to one of the support organizations listed below.
Ask yourself the questions below and answer honestly. This is not a test — it's simply a chance to understand where you stand.
Are you spending more time or money on betting than you intended?
After a loss, do you bet again to try to win back the money?
Are your family or friends worried about your betting habits?
Have you ever lied or kept secrets about your betting?
Is betting negatively affecting your work, studies, or relationships?
Do you feel anxious or irritable when you are unable to play?
If you answered "Yes" to two or more questions, start using a99bet's responsible gaming tools and seek professional help if needed.
A99bet offers a range of self-management tools for its members. All tools are completely free and can be activated at any time from your account settings. A description of each tool is provided below.
| Tool name | How it works | Activation time |
|---|---|---|
| Deposit Limit | Sets a maximum daily, weekly, or monthly deposit amount | Effective immediately |
| Betting Limit | Caps your total wagering amount within a defined time period | Effective immediately |
| Loss Limit | Automatically stops gameplay once a set loss amount is reached | Effective immediately |
| Session Timer | Sends an alert or logs you out after a set period of time | From the next session |
| Cool-Off Period | Temporarily suspends the account for 1 day to 6 weeks | Within 24 hours of the request |
| Self-Exclusion | Fully deactivates the account for 6 months to 5 years | Within 24 hours of the request |
| Reality Check | Periodically reminds you how long you've been playing and how much you've lost | After saving your settings |
Requests to increase a limit are subject to a 7-day cooling-off period. Requests to lower a limit take effect immediately.
Log in to your a99bet account and click on the profile icon.
Look for the "Responsible Gaming" section.
Select the tool you need and enter your preferred limit.
Click the Save button — your limit will take effect immediately.
Responsible gaming isn't your responsibility alone — a99bet is actively here to support you.
A99bet automatically analyzes your betting history. You will be alerted if unusual spending or changes in your gaming patterns are detected.
Strict age verification is carried out at registration. No one under the age of 18 can open an account on a99bet — this is both a legal and ethical obligation.
If you play for an extended period or approach a set limit, you'll receive a pop-up notification encouraging you to take a break.
You can temporarily close your account for a set period whenever you feel the need. While self-exclusion is active, a99bet will not send you any promotional messages.
A99bet's expert support team is available around the clock. Reach out via live chat or email for any concerns or issues.
You can view a clear breakdown of your full betting history, total deposits, and withdrawals at any time — a great way to stay informed and in control.
Responsible gaming doesn't mean quitting — it means playing with the right mindset and habits. Here are some important tips from a99bet.
If someone in your family is struggling with problem betting, you can help. Stay by their side with patience and love.
Remember — problem gambling is a mental health condition, not a moral failing. With the right support, recovery is absolutely possible.
Asking for help takes courage. a99bet is here for you and can also help you access professional support.
Our support team is available 24 hours a day, 7 days a week. Get immediate help for any concern, any time.
Email us at [email protected]. All inquiries are handled with full confidentiality and responded to within 48 hours.
Seek local counseling services for mental health support in Bangladesh. a99bet can help connect you with the right organizations when needed.
You can get free counseling through the Bangladesh National Mental Health Helpline, Kiran.
Here you'll find answers to the most frequently asked questions about responsible gaming.
Have more questions? Full FAQ Page View or contact the support team.